KYC Operations Quality Analyst (Bilingual English/Spanish)

The KYC Operations Intermediate Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. The Team is responsible for performing due diligence KYC reviews for Institutional Clients, in all regions, across all risk classifications. We work as a gatekeeper in preventing money laundering through ensuring the completeness and accuracy of our KYC reviews. Responsibilities Conduct client profile reviews for customer accounts within predefined SLAs ensuring accuracy of key data within our internal systems. Review all information and documentation ensuring compliance with local regulation and Citi standards. Report findings on a timely basis. Engage with stakeholders/Senior management, acting as SME and POC for LOBs and ensure timely feedback loop. Conduct root cause analysis by identifying & analysing areas of common defect/issues/themes. Provide updates at regular meetings with KYC Operations. Manage remediation projects / initiatives and report on progress as required. Identifying areas for improvement in the teams, sharing knowledge and conducting quality learning sessions. Participate in local and regional projects and new initiatives to drive the Quality Teams objectives utilising CitiKYC data extract tools and query building. Conduct analysis on records relating to PEQR & REM Returns, provide insightful commentary and feedback to management. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.