UX Designer - AVP

The UX Designer - AVP (individual contributor) is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners. The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs. Responsibilities: Hold meetings with users, clients, product sponsors and technology to understand project requirements Perform UX research, define IA, user journeys, and create personas Identify metrics and data that can support decision-making Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions Perform relevant testing to validate and inform design decisions Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite Apply a positive and constructive attitude to all feedback Use, and contribute to, the approved design system Adhere to, and improve design standards and best practices Perform detailed handover to development teams, ensuring they have all they need to implement the designs Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed Keep up to date with the latest UX practices, innovations, and tools Ensure all designs comply with ADA/WCAG standards for accessibility Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed Help to train and support junior team members Confidently challenge substandard work by other team members Contribute to the wider UX community of practice Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.