Dealer Relationship Manager

The Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company's underwriting guidelines, programs, and products in their specific market and policies and procedures. They focus most of their time deepening relationships with their dealers by day-to-day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships and the corporate office. Serves as the lead point of contact for all customer relationship matters. Ensures the timely and successful delivery of our solutions according to customer needs and objectives. Develops new business with existing clients and/or identify areas of improvement to meet goals. Assists with the training and development of associates, projects, peer to peer ride a longs, organizes & manages sales calls & events. Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives. Provides best in class customer service through daily interaction with all internal and external associates and dealers. Answers client queries and identify new business opportunities among existing customers. Liaises with cross-functional internal teams to improve the entire customer experience. Establishes and cultivates relationships with all dealership personnel to support growth targets. Provides training on all programs and initiatives. Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners. Facilitates term sheet presentations and collecting financial information and required closing documents. Assists their Dealer Lending partners with portfolio and relationship management support. Educates the dealerships about new policies and guidelines. Conducts sales and finance presentations to demonstrate use of company products. Provide enhanced level of service for all captive relationships, dealer groups and new initiatives to meet defined expectations. Maintain up to date vendor management for all dealerships within assigned territory. Actively promote and support all SC digital offerings. Manage aged contract inventory to provide operational support and heightened service to dealer partners. Proactively engage dealers on continuous basis regarding SC’s dealer management framework to mitigate risk, protect the company and ensure profitability. Conducts fraud and portfolio training to support SC efforts in maintaining a positive performing dealer base. Actively monitor and support internal departments regarding aged liens and outstanding money owed for all dealers within assigned territory. Negotiate impound fees to dealer partners to assist SC in recouping revenue. Provides follow up on approvals given to provide strategy input and competitive intel to internal decision makers. Communicate legal demands to Dealer Principals as needed.