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The Employee Service Office (ESO) is the keeper of all time and attendance for Six Flags Discovery Kingdom in Vallejo and Hurricane Harbor Concord. In addition time and attendance, ESO Clerks will assist with employee events, park events, and in-park as needed. The ESO serves as a point of contact for all employees at both parks.
Common Tasks –
- Receive and log call outs via phone and email
- Respond to emails from employees
- Edit punches in timekeeping systems upon request from employees, management, for trainings, and regularly scheduled adjustments within compliance with policies
- Report on minor compliance including in real time to management via phone and radio and in advance with daily audits of minors scheduled against compliance
- Make calls and send notices to employees whose work permits are going to or have already expired and report back to department leadership
- Follow-up on attendance issues and report on maximum attendance points
- Add communication to employee records and notifications for clock-in/out
- Issue attendance disciplines as needed to employees upon clock-in
- Send out hourly staffing reports to parks listing call outs, on the clock staff, and template staff
Minimum Requirements –
- Must be at least 18 years of age
- Must be able to use multiple computer screens and programs at one time.
- Position frequently multitasks and will regularly be working on the computer and phones consistently for an hour or more without a break. Will regularly respond to more than 30 calls and/or emails in one hour.Â
- Must be proficient in Excel to include experience filtering, editing multiple rows, and some exposure to Pivot Tables.Â
- Must be able to work evenings, weekends, and holidays
- Must be available at minimum 24 hours/week, 40 hours/week is preferred during school breaks and summer operations
Equipment and Working Conditions –
- Assisting in park or events will consist mostly of walking, standing, reaching, bending and climbing stairs and will be in all weather conditions and reasonable accommodations can be made
- In the office lighting is mostly artificial and work is done mostly seated
- Equipment regularly includes use of multiline phones, computers, radios, and printers
