Director, Centralized Delivery Adecco US

Reporting to the VP, Delivery and Operations, the Director, Centralized Delivery, leads all delivery aspects from the centralized team that supports business growth. Serving as a direct liaison for the Regional Leaders, this role will play an integral role in establishing and maintaining high productivity, efficiency and quality levels of the Centralized Team as they support role fulfillment and profitability of the field onshore, nearshore, and offshore. The director will be responsible for executing strategic priorities to continuously transform and improve current practices to positively strengthen the organization’s capabilities in candidate sourcing, assessment, and onboarding. The director will drive the growth along with shadow P&L responsibilities for MSP delivery serving a key role in full-cycle client ownership. Strong leadership, problem solving abilities and strategic insight surrounding Adecco’s business practices and delivery is critical to success in this role.

GENERAL RESPONSIBILITIES:

Delivers best in class leadership, mentorship, and direct supervision to the Centralized Delivery Sr. Managers Virtual Branch Manager, Nearshore Sr. Manager, and Outsourcing Sr. Managers  with a clear governance structure, delineation of roles, responsibilities, and decision-making authority

Responsible for the development, adoption and adherence of standard operating procedures/process flows by team

Designs, monitors, and analyzes role-based performance metrics and goals to track overall success of assessment and onboarding activities  

Responsible for supporting the Sr Managers with the process of recruiting, hiring, training and development of Specialists

Oversee and lead the expansion of services at key nearshore and offshore locations

Drive revenue growth and profitability to achieve Virtual Branch budget  

Serve as a strategic leader in the expansion of BPO Outsourcing with support of sales and solution design

Lead all BPO Outsourcing teams and ensure delivery of solution that meets client quality requirements and maintains positive EBITA

Conducts audits of role-based performance metrics and other results-focused measurements; proactively identifying and executing improvement opportunities

Educate and coaches Sr. Managers and Specialists by reviewing performance metrics and providing timely feedback on current performance opportunities and future career growth

Closely partners with key stakeholders to ensure current processes are executed seamlessly while continuously partnering on identifying and executing on areas of opportunities

Provides regular updates to leadership, along with data-backed insights to recommend adjustments to enhance overall candidate/client onboarding experience

EDUCATION & JOB REQUIREMENTS:

Bachelor’s degree in business or a related field with a minimum of five (5) years of people management required

10+ years of people leadership in a matrix organization

P&L ownership of at least 20M

10+ years Staffing, Operations, or Call Center leadership experience is highly desired

2+ years BPO leadership experience required

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

Shows strong leadership and motivational qualities; leads by example  

Ability to hold teams accountable to performance metrics  

Effective change management experience and ability to influence and motivate team

Superior communication skills (verbal and written) supporting communication across all levels within the organization  

Ability to support sales process and present at a high-level

Ability to lead in a matrix and global organization  

Strong attention detail and ability to adhere to defined process flows

Ability to work collaboratively with team to create a fast paced, results-driven environment

Ability to remain highly self-motivated and ambitious in achieving results

Ability to multi-task, prioritize and manage time effectively

Moderate computer skills/knowledge – inclusive of Microsoft Office products and other front office systems

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated annual base salary range for this position is $115158  - $143948 

. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 02-06-2025