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Job Description:
Job Profile SummaryThe Manager Administrative Operations and Registration will be responsible for organizing, directing and oversight of daily operations to include all office, facilities and registration functions of oncology services. This position reports to the Executive Director of Oncology and collaborates with other managers, staff, and an interdisciplinary team to standardize, update and/or maintain policies and procedures to ensure consistent compliance. Promotes compliance with internal standards and regulatory and accreditation requirements. This position will ensure adherence to John Muir Policies and procedures and will work in collaboration with leadership and staff to recommend adjustments and updates.
Education
Bachelor’s degree in a Health or Human Services Related field - required
Master’s degree in a Health or Human Services Related field - preferred
Experience:
5 years Leadership in a healthcare environment - required
3-5 years’ experience in an Oncology environment required, equivalent experience in an ambulatory outpatient setting may be considered
5 years experience in a registration or call center environment - preferred
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Skills:
Ability to work collaboratively with providers and an interdisciplinary medical and ancillary staff
Working knowledge of oncology operations with a focus on quality delivered patient care support services focusing on: registration, coding, authorizations, billing submissions and collections
Ability to work in a service culture environment that is consistent with the John Muir Brand
Ability to gather and analyze data to look for opportunities for improvement, training, coaching and education
Excellent communication skills both written and verbal
Ability to prioritize and lead and manage multiple demands in an efficient manner
Strong interpersonal skills, able to deal effectively with diverse skill sets and personalities, participate effectively as a team player.
Knowledge of computer-based programs
Ability to remain composed in any situation
Evenings and weekend may be required
Work Shift:
Exempt Salaried (United States of America)Pay Range:
$99,133.00 - $148,700.00SalaryNote: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.
