Patient Access Scheduler - Waterville, ME

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.

Location: NLH Inland Hospital 200 Kennedy Memorial Dr, Waterville 04901

Primary Responsibilities:

• Registers patients
• Schedules/coordinates patients for all diagnostic imaging services
• Must have an understanding of all diagnostic imaging modalities to coordinate patient examinations
• Assures proper information is available
• Has an understanding of medical terminology
• Communicates description of procedure and examination preparation to patients and staff
• Communicates between Physicians and Radiologist
• Assures proper performance of office procedures
• Prepares reports and distributes as needed
• Will spend several hours a day on the phone with patients, answering questions and scheduling appointments
• Schedules patients in a timely manner
• Gives patients the appropriate preparation instructions
• Understand all radiology modalities to coordinate patient examinations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED (or higher)
• 6+ months of scheduling experience in a medical office or hospital setting
• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work from 8:00am – 4:30pm, Monday-Friday

Preferred Qualifications:

• 6+ months of experience reviewing insurance eligibility
• Scheduling experience
• Understand medical terminology

Soft Skills:

• Excellent communication, computer, and organizational skills
• Ability to maintain confidentiality
• Self-driven with the ability to multi-task
• Ability to work both independently and in a team atmosphere 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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