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QPS Employment Group
Posted 2 days ago, valid for 6 months
Wausau, WI 54401, US
$20 - $25 per hour
Full Time
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Sonic Summary
- The position of Parts Sales & Service Rep offers a wage between $20.00 and $25.00 per hour, with a first shift schedule from 7:30 AM to 4:00 PM, Monday through Friday.
- Candidates should have a minimum of 5 years of experience in Customer Service and/or Parts, along with strong analytical and communication skills.
- The role involves building relationships with customers, troubleshooting issues over the phone, and sourcing parts from suppliers.
- Ideal candidates will be self-starters with a passion for excellence, capable of managing tight deadlines and providing exceptional customer support.
- QPS Employment Group is hiring immediately and offers free services to job seekers, promoting equal opportunity employment.
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Wage: $20.00 - $25.00 Per Hour
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Shift: 1st Shift
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Hours: 7:30 AM - 4:00 PM, Monday - Friday
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Are you passionate about helping others and solving problems over the phone? Join this team as a Parts Sales & Service Technician! In this role, you'll use your technical know-how and communication skills to assist customers, troubleshoot issues, and provide exceptional support. If you thrive in a fast-paced setting and love turning challenges into positive customer experiences, we want to hear from you. Grow your career with us and make a real impact. Apply today!
Parts Sales & Service Rep Responsibilities:
- Build positive relationships with customers and vendors
- Source parts with both existing and new suppliers
- Diagnose issues and implement proper solutions
- Order correct parts, as needed, at best possible cost and set pricing to achieve gross margin targets
- Ability to troubleshoot with customers over the phone
- Follow all safety guidelines of OSHA and company
- Answer the phone for tech support and parts orders
- Develop working knowledge of Personal Computer, and Sage X3, HubSpot
- Manage HubSpot tickets for Parts
- Participate in department continuous improvement efforts
Requirements For Parts Sales & Service Rep:
- Excellent phone manners
- Exceptional team player with integrity, confidence and composure
- Creates positive impact/environment
- Self-starter with a positive outlook
- Analytical, inquisitive, with attention to detail
- Strong writing, verbal, presentation, communication and consensus building skills
- Active listener
- Passion for excellence
- Results oriented
- Proactive and organized, with strong time management and planning skills
- Able to meet tight deadlines and remain calm under pressure
- Innovative and creative, with a concise, precise and effective approach to problem solving and decision making
- 5+ years experience in Customer Service and/or Parts
- Ability to trouble shoot & repair the equipment, both mechanical & electrical
- Good analytical, math, and mechanical aptitude
- Good writing, verbal, presentation, communication and consensus building skills
- Ability to plan, prioritize and organize work effectively
- Analyze work under time constraints
- Analyze problems, apply knowledge, propose solutions, make logical decisions, carry out decisions and follow up with feedback where appropriate
- Ability to use personal computer
- Willing to work flexible hours
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!Â
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
Best of all, our services are 100% free to job seekers!
We are proud to be an equal opportunity employer.
Wausau@qpsemployment.com
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