Technical Services Specialist

Position Title: Technical Services Specialist

Wage: $50,000 - $55,000/year

Shift: 1st

Hours: 8:00am – 5:00pm

Are you a problem-solver with technical know-how and a passion for helping others? Join this team in Wausau, WI to support customers, sales, and engineering by resolving product questions, coordinating service calls, and driving solutions. Work in a dynamic, fast-paced environment where your expertise and communication skills truly shine. Ready to make a difference? Apply today!

Technical Services Specialist Responsibilities:
- Learn extensive equipment offering
- Carry out routine logging, tracking and approving billing for service issues
- Identify, advise and resolve end user/customer technical issues with product via phone, email or other medium
- Set up service calls with outside agencies and follow-up as required
- Communicate and follow through with issues presented. Communicate with other departments such as quality, engineering, production personnel, end users, etc.
- Provide education and training to inside and outside customers on usage of products
- Update product manuals and troubleshooting guides for products
- Establish service agents for system maintenance. Parts order entry, and pricing, and coordination of parts delivery for field service work
- Plan daily activities within the guidelines of company policies, job description, and supervisor’s instruction in such a way as to maximize personal output

Requirements for Technical Services Specialist:
- 2-year degree from a Technical/Trade School, or equivalent combination of education and experience
- Manual dexterity
- Able to lift up to 10lbs
- Able to travel and assist with field service work
- Good communication and problem solving skills

wausau@qpsemployment.com

IND050

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process