Practice Manager III

Participates in planning and implementation of practice goals, programs and objectives, personnel, resources and equipment. Implements the approved business plan that identifies strategies, objectives, timetables, expected outcome and measures for assigned areas of responsibility. Updates plan to reflect challenges and opportunities in the marketplace and BIDHC's overall direction. Organizes, manages and coordinates all operational and administrative processes. Manages support staff; organizes and oversees work schedules and assignments to meet operational needs. Develops and implements procedures to ensure efficient processing of work including time of service co-payment collection, referral management and pre-registration. Makes decisions concerning hiring, corrective action and personnel matters as appropriate. Responsible for development of office orientation procedures and protocols and maintaining compliance with APG policies and procedures. Coordinates care delivery, patient flow and clinic check out/discharge activities. Oversees patient scheduling, registration and billing processes according to protocol. Coordinates and ensures skill development and training for all staff. Monitors provider's (MDs, NPs, etc.) schedules to ensure that appropriate staff is present and a reasonable amount of patients scheduled, in order to best facilitate care for the patients in a timely manner. Works closely with the Medical Director to provide a team approach to problem solving and work efficiency for all. Implements relevant information systems such as managed care and patient appointments and ensures accuracy of data. Provides feedback regarding systems and process changes and improvements. Leads projects that support ambulatory service standards and improvements such as access, telephone system functionality and patient / physician satisfaction. Holds regularly scheduled team meetings and maintains minutes. Represents the department at APG central and other meetings. Coordinates other meetings, conferences, programs or activities for the practice. Continuously monitors the physical environment. Identifies problems and coordinates activities with appropriate departments or vendors to maintain the physical integrity and safety of the practice, including cleanliness and availability of supplies. Ensures that equipment is adequately maintained. Arranges maintenance and repairs as needed. Implements Revenue Cycle policies and procedures of referral management, co-pay collection and charge entry processes. Maintains knowledge of current managed care and insurance/billing requirements and educates staff. Develops systems and processes to measure work productivity, revenue, volume, clinical outcomes, patient/ staff /physician satisfaction and other work improvement indicators. The Practice Manager III will ensure that the Practice Manager/Coordinator Responsibilities checklist is used as a guideline and measure of daily, weekly, monthly and annual processes and procedures for the smooth operations of the practice (attached)