General Manager (Apgar Village)

• Join an inclusive, global team and make life-long connections. 
• Enjoy free access to Pursuit attractions and 50% off for friends. 
• Get discounts on hotel stays, dining, and retail. 
• Access subsidized mental health and wellness resources. 
• Full benefits including medical, vision, dental, 401K with employer match, and more!

Leading our amazing Apgar Village team in providing iconic and inspiring experiences to our guests and staff! 

$75,000 + 10% incentive eligibility. 

January 6th, 2025

• Manages (plans, directs, supervises, evaluates, rewards, and disciplines) all tasks performed by Operational department managers and staff with the goal of achieving the KPI’s for the business including but not limited to: EBITDA $; Net Promoter Score (NPS); Employee Engagement; Staff safety and incidents; Promise to Place 
• Safety First is a core value that drives every aspect of our operations. You will hold leaders and staff accountable for ensuring all Pursuit team members have the tools and training they need to work safely each day, beginning with timely completion of safety training in ExpandShare upon hire, with 100% compliance from all team members throughout season, addressing concerns or complaints to minimize workplace injury, partnering with the Health, Safety and Environment team as needed for reporting, and ensuring equipment and work spaces are in compliance and preparing our team for a safe experience each day.    
• Communicates regularly with the VP&GM to deliver consistent updates and a good flow of information and ensuring “no surprises.” 
• Is welcoming to all team members on arrival and through onboarding, orientation and training, creating an environment that allows for two-way communication with all team members to have a comfortable space to provide feedback and can feel valued each day for their contribution to Pursuit’s vision, mission, and values.  
• It is essential to work with leaders to create a fun and engaging work environment. This will be achieved through hosting and planning events that bring the team together and recognizing individual and team achievements, fostering a culture of appreciation and positivity.  
• Sets schedules and expectations for the team and with regular follow up to ensure brand standards, mission, and values are guiding the team. 
• Sets a strong example for staff through professionalism, positive thinking, and a connected “Bring Your Best” culture. 
• Carefully manages staff employment details by working closely with People & Culture to ensure hiring, performance management, terminations, and communications are completed on a timely and accurate basis. 
• Conducts regular department manager and staff update meetings to ensure a good flow of communication both up and down the org chart. 
• Manages financial metrics and details necessary to deliver targets for EBITDA $ and %.  
• Coordinates with accounting to ensure operating banks are properly balanced and helps ensure change is distributed to outlets when necessary. 
• Reviews and approves all department work schedules to ensure efficient staffing (LTR) and productivity. 
• Ensures teams are provided with the tools necessary to do their jobs well. 
• Spends time meeting and greeting guests in the operations, sharing stories, and resolving concerns quickly. 
• Supports People & Culture as necessary in ongoing staff housing inspections to ensure safety and cleanliness guidelines are followed. 
• Frequently inspects all areas of the operations to ensure a clean, organized and welcoming environment. 
• Develops a business plan for the operations annually. 
• Assist with other projects or special tasks as requested or as needed to support the business. 

IDEAL SKILLS AND EXPERIENCE 

• Minimum 3 years of experience managing a full-service hotel operation or related work experience in a guest-facing guest service/hospitality role required. 
• Experience working in a National Park or Resort setting desirable. 
• Strong knowledge of Northwest Montana and surrounding area preferred.  
• Solid computer skills required. 
• Experience managing a team of diverse people preferred. 
• Knowledge of hotel POS systems is strongly preferred.  RTP, Maestro, or Pacific Wizard experience desirable. 
• Must have some knowledge of growth or expansion projects in a hotel setting, with an ability to develop appropriate plans and actionable strategies. 
• Demonstrated experience in managing guest relations and ability to solve problems professionally. 

CRITICAL COMPETENCIES FOR SUCCESS 

• Strong commitment to working as a team with an ability to foster strong working relationships and working together to solve problems. 
• Flexibility and willingness to work with a geographically dispersed team. 
• Resourceful, adaptable, resilient, and having a strong sense of self-awareness. 
• Ability to organize and prioritize multiple tasks in a fast-paced environment. 
• Excellent written and verbal communication skills. 
• Excellent hospitality mindset and guest service skills, including awareness of the need to work with both internal and external clients. 
• Strong sense of urgency. 
•  A natural drive and curiosity about the business and what “could be…” 

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park. 

Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 

Independent. You’ll spend your days in and around our amazing properties.  

Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.  

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.