Reservations Agent, Southland Casino

The opportunity

Delaware North Gaming is hiring a full-time Reservations Agent to join our team at Southland Casino in West Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Reservation Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at the hotel. If you want to delight our future guests by delivering an exceptional reservations experience, apply today. 

Pay

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program
• Provide top-notch customer service program
• Use all available resources to answer questions 
• Create reservations and recognize opportunities to offer packages and additional services
• Communicate with hotel and resort front desk staff

More about you

• Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, data base activity, and keyboarding
• Experience handling inbound and outbound calls
• Customer service exprience required with a love for helping others
• Must be at least 21 years of age
• Capacity to work a flexible schedule
• No high school diploma or GED required
• Strong phone, listening, verbal, and interpersonal communication skills 
• Maintain a positive and professional attitude toward customers at all times

Physical requirements

• Ability to sit or stand for extended periods of time
• Adequate vision capabilities

Shift details

Evening shift
Weekends
Holidays
8 hour shift

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.