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Dealer Engagement Specialist

OneMain Financial
Posted 9 hours ago, valid for a year
Location

West Valley City, UT 84120, US

Salary

$30,000 - $36,000 per annum

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Contract type

Full Time

Health Insurance
Paid Time Off
Life Insurance
Tuition Reimbursement

By applying, a OneMain Financial account will be created for you. OneMain Financial's Privacy Policy will apply.

Sonic Summary

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  • OneMain Financial is seeking Collections Specialists to assist customers with loan repayment solutions while improving their financial outlook.
  • Candidates should have a High School Diploma or GED and experience in customer service, collections, or call center environments is preferred.
  • The role requires effective communication through digital channels and the ability to negotiate account matters in compliance with applicable laws.
  • Collections Specialists will work in a fast-paced environment, balancing multiple tasks and aiming to meet personal and team targets.
  • The position is on-site in West Valley City, UT, with a salary range of $35,000 to $45,000 and requires at least one year of relevant experience.

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.  
 

In the Role: 

  • Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
  • Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
  • Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
  • Maintain and note all appropriate information and documentation on customer and account status
  • Collaborate both in person and virtually, using available technology to connect with other internal teams
     

Requirements

  • High School Diploma or GED 
  • Proficiency in utilizing multiple tools/systems simultaneously
  • Skilled at achieving and exceeding goals  
     

Preferred

  • Experience working in customer service, collections or call center environments
  • Bilingual: Spanish 
     

Work Schedule: 

Hours of Operation

Mon- Fri 8:00 AM-5:00 PM and a rotating Saturday every 6-8 weeks.

Location: 

On-site: West Valley City, UT
 

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)  
  • Employee Stock Purchase Plan (10% share discount)  
  • Tuition reimbursement  
  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)




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By applying, a OneMain Financial account will be created for you. OneMain Financial's Privacy Policy will apply.