Dining Room Manager

Dining Room Manager
Maplewood at Mayflower Place, 579 Buck Island Rd. West Yarmouth
Salary Range: Competitive

About Us:
Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider.  We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment.  As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Staff Accountants to become part of our family.  We invite you to take your first step toward a rewarding career with us!

Position Summary:

The Dining Room Manager plays an integral role in delivering an outstanding dining experience for residents and guests. The Dining Room Manager is responsible for the daily operations of the dining room (s) by assisting in the set-up, service and cleaning of the dining room (s) and in ensuring the dining experience is enjoyable, timely, and engaging for residents and guests. He/She guides and coaches the Dining Room Servers to ensure a high level of customer satisfaction.

Key Responsibilities:

• Manages the day to day operation of the dining room (s) with oversight and direction from the Culinary Services Director
• Ensures appropriate and consistent staffing is in place for the dining room (s).
• Participates in the recruitment and hiring process for servers.
• Provides feedback/coaching/mentoring to servers.
• Resolves dining room conflicts /concerns in a timely and professional manner.
• Provides outstanding customer experience for residents and their loved ones, as well as other visitors to the community.
• Assures that residents are comfortable, engaged, and catered to in the dining room (s).
• Performs all assignments prior to the dining room (s) opening.
• Assists with meal service under the supervision of the Chef, Dining Room Manager, and/or Culinary Services Director.
• Understands the daily menu and how food is prepared before each meal and is able to answer questions related to the menu. Offers guidance to servers as needed to ensure their understanding of the menu items.
• Assures snack area (s) are properly stocked and kept tidy and clean.
• Assists in keeping dining room (s) clean and properly arranged for residents.
• Performs assignments after dining room (s) closes and ensures the room (s) is ready for the next meal.

Compliance & Safety

• Follows emergency procedures and seeks immediate assistance when needed.
• Understands safety practices and procedures associated with the kitchen and dining room (s).
• Understands community fire plan and evacuation procedures. 
• Ensures the dining room (s) is free of potential safety hazards.

Communication

• Communicates effectively with supervisor and other associates.
• Respectfully and professionally resolves conflict among servers as needed.
• Advises supervisor and appropriate manager in any changes in physical and mental health of resident immediately.
• Participates in leadership meetings as needed to ensure all resident dining needs are being met and concerned are being addressed in a timely manner.

Education/Experience/Licensure/Certification

• High school diploma or equivalent.
• Experience and passion in working with seniors.
• Experience in supervising staff and managing in a restaurant-like setting.
• Experience working in assisted living or another long-term care setting preferred. 

Why You'll Love working for Us: 

• Competitive wages
• Flexible shifts
• Growth opportunities
• Bonus & incentive programs
• Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)