Operations Manager Nursing- ED

Manages nursing personnel and daily operational related activities. Leads Nursing team for assigned units or departments with responsibility for all operational functions of the team. Works in partnership with the Medical Director and Physician Liaison of the department to provide administrative and medical staff support to the operations of the unit. Responsible for developing and initiating improvements in the organization and delivery of high quality, cost effective patient care. Responsible for nursing clinical practice, budgetary personnel activities, and regulatory activities associated with the unit or department, and continuing support of Electronic Medical Record. Employs transformational leadership concepts in the development, implementation, and evaluation of shared governance councils and maintenance of magnet culture. Facilitates, incorporates, and promotes evidence-based practice into care. Facilitates continuing education and research opportunities for employees, self and community to support growth. Utilizes team building concepts to effectively empower team member by serving as a mentor, teacher and coach. Ensures the patient safety improvement and management program will be given high priority and will support the program. Enhances skills of team members such as decision-making, problem solving, conflict resolution, human resource management and communication. Facilitates development, maintenance and success of unit teams. Provides feedback to the team regarding performance and job-related issues. Ensures adequate staffing and competent care delivery. Develops, implements, and revises nursing retention strategies on an on-going basis. Develops positive and proactive employee relations. Incorporates structural empowerment through shared governance, fostering professional development and involvement in the workplace and community. Integrates the Professional Practice model with the mission, vision, philosophy and values of the organization. Encourage new knowledge, innovations and improvements using evidence-based practice and research. Focuses on empirical outcomes related to clinical practice. Demonstrates accountability for continuously improving the work unit, department, division and system by developing performance expectations and goals that focus on service, quality and cost. Communicates a clear description of performance expectations and goals to employees, encouraging and supporting their participation and accountability. Establishes and adjusts worked hour statistic for assigned units based on national benchmarks. Develops, implements, and achieves budgets which attain unit, division, and system goals. Reviews reports to monitor revenue and expense impacting activities. Develops and implements operational contingency plans proactively and when indicators change. Develops and promotes service standards that foster a customer sensitive environment, using a proactive approach. Measures performance against standards and seeks team commitment to exceed standards. Facilitates staff’s management of patients and customer related issues in a timely manner. Assists in dealing with risk management issues to mitigate risk and exposure. Assists in development and implementation of department Performance Improvement plan. Ensures all incidents, serious events, and sentinel events are reported to Performance Improvement and addressed in a timely manner. Proactively reviews the units and systems risk exposure to develop educational activities for employees and associates that will reduce liability. Coordinates and communicates safety standards and processes and holds staff accountable. Assists and maintains regulatory compliance incorporating the Tracer Methodology. Works closely with other departments and services and administration to maximize quality patient outcomes. Collaborates with Administration and Medical Director on a regular basis. Facilitates issue resolution and enhancement of work environment through collaboration with other departments. Facilitates the collaboration between members of the interdisciplinary teams via IDT or Boost and Continuum of Care Rounds.