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Serves as a senior function/business/product compliance risk officer for US Personal Banking Operations - Customer Service - Citi Retail Services (CRS) Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors, providing day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation on internal policies and procedures. Customer Service responds to customer inquiries and requests which may involve account maintenance, fraud concerns, completing sales offers, credit line increases, customer disputes, privacy related requests (Opt-outs), Military Service Notifications, and other matters raised by existing and potential customers. These interactions may present compliance risk and are usually covered by relevant consumer protection laws, regulations and Citi policies, such Regulation E, Regulation Z, UDAAP and others. Oversight of other ICRM risks such as Regulatory change management, issue management, as well oversight of third parties are primary responsibilities of the role. This role primarily supports CRS, Citi's portfolio of partner card relationships.
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