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TRC is looking for a Technical Service Representative for a client located in Winston-Salem, NC!
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What you get:
- 50-55k DOE
- Direct Hire!
- Hybrid after training is complete
- Paid holidays and PTO
- Benefits (starting on day one)
- 401K
- Up to 5% annual bonus
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What you will be doing:
- Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personal.
- Assist in processing service claims and parts returns for warranty.
- Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects.
- Review and help produce quality manuals and troubleshooting guides for customers and field service technicians.
- Stay up-to-date with our equipment in order to provide good customer service.
- Process parts orders and return authorizations for customers and part distributors.
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What we need:Â
- Refrigeration or HVAC processes
- Great customer service skills
- Organized individual with strong follow-up
- Good computer, word/excel, oral/written communication skills
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Physical Demands:
- Must be able to sit for long periods of time
- Must be able to proficiently use a telephone and computer
- Must be able to occasionally lift and/or move up to 35 lbs
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
