Project Mgmt Planning Operations Mgr

Job Summary:

Lead a team of project specialists and analysts to support all QTC operational teams. Also provide data analysis and reporting, program management deliverables support, policies and procedure standardization, workflow automation, SharePoint organization, and internal/external presentation management support.

Essential Duties and Responsibilities

• Accept, prioritize and manage requests from Associate Directors and above for data analysis and report development support.

• Compile and extract data from various sources to present to internal and external clients. Generate and distribute various operational reports on an ad hoc, monthly, quarterly, and annual basis.

• Ensure validity by investigating all data and reports obtained. Research outliers and initiate corrective action to address the issue. Continue follow-up and escalation until resolved.

• Communicate analysis results and supporting data to the Program Management Team.  

• Assist with report enhancements and modifications, coordinating with other departments as needed. 

• Coordinate with Training Team if training issues are identified through analysis. 

• Schedule meetings and complete preparation tasks such as compiling and distributing presentation materials, setting up teleconference, catering services, etc. 

• Develop project plans and schedule and manage to completion assigned operations improvement projects.

• Maintain physical and electronic filing system for all reports, documentation, and official client communication. 

• Participate in user acceptance testing (UAT) in support of technology systems/changes.

• Perform other duties and responsibilities as assigned

Competencies:

• Self-motivated with strong problem-solving, analytical, organizational and multitasking skills.

• Excellent computer skills with proficiency with Microsoft applications and Tableau.

• Effective communication skills, verbal, presentation and written. 

• Exceptional customer service and interpersonal skills. 

• Must possess the ability and flexibility to meet deadlines and client expectations. 

• Strong project management skills to handle complex projects cross organizationally 

• Must be willing to travel up to 25%

Education and/or Experience: (includes certificate & licenses)

• Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education. 

• Minimum 7 years of project management experience 

• Strong experience utilizing technology in healthcare operations

• Must have experience interfacing with  diverse staff 

Preferred:

Master's degree from an accredited college in a related discipline, or equivalent experience/combined education. 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. 

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Education

• High School Diploma or better
• Bachelors or better in Business Administration

• Masters or better in Business Administration or related field

Skills

• Critical Thinking
• Collaboration
• Communication
• Problem Solving
• Builds Relationships

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)