Memory Care Director

Job Title: Memory Care Director
Location: West Yarmouth, MA
Employment Type: Full-Time
Department: Activities

About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!

Overview:The Memory Care Director (MCD) serves as the dementia care expert for the community, leads all aspects of the Memory Care Program and plays a pivotal role in ensuring the well-being, safety, and comfort for our Currents residents. Primary responsibilities include oversight of memory care staff, implementation of Maplewood standards and best practices, and development and implementation of specialized service plans tailored to the unique needs of each resident. By closely collaborating with other department heads, family members, program staff and care staff, they ensure the delivery of the highest quality of care, lifestyle, therapeutic environment and interventions.

Primary Responsibilities:

Management Responsibilities

• Hires, trains, schedules, supervises, directs and evaluates Memory Care program associates
• Provides coaching, counseling and performance reviews on all Memory Care associates
• Demonstrates strong leadership, communication, and teamwork skills
• Demonstrates excellent organization and time management skills
• Oversees recruitment gateway for memory care associates
• Supervises all memory care program associates, including RSAs, MCAs, and MCCs
• Completes monthly schedule for all RSAs, MCAs, and MCCs in UKG to budget shift requirements
• Monitors all memory care program associates assigned tasks
• Updates communication log, VoiceFriend, RSA Assignment Sheets and Wellness Number list with new employees
• Conducts monthly pendant and wall alarm checks
• Supports payroll with the daily reviewing of timesheets and entering missed punches forms/vacation requests into UKG
• Orders necessary resident care supplies including incontinence supplies
• Performs scheduling, progressive counseling and annual performance reviews for all memory care program associates
• Staffs the Program to meet the needs of the population within the approved budget
• Ensures Memory Care Program meets all federal and state regulations and company standards
• Demonstrates requisite knowledge, skills and abilities consistent with the duties & responsibilities of this position
• Collaborates effectively and professionally with department heads to meet the needs and expectations of residents and their families
• Relates professionally and positively to residents, physicians, government regulators, incoming visitors and associates at all levels
• Provides ongoing communication to the Resident Service Director, Executive Director and other department heads regarding staffing issues or concerns
• Attends weekly Department Head meetings
• Attends monthly All Associate meetings
• Attends bi-weekly Memory Care Director meetings
• Approves time cards for all memory care associates

Care, Service Plans and Wellness

• Collaborates with RSD on all memory care services plans
• Participate in the review of individual residents’ service plans with other team members and regularly document elements of their status.
• Participates in weekly tracking meetings to assure that daily information and observations by MCD is communicated effectively
• Ensures Residents are all groomed and dressed properly and according to personal preferences (i.e. jewelry, clothing style, etc.).
• In collaboration with the Resident Service Director, ensures proper outside services are utilized for residents (psych, PT, hospice, etc.).
• Ensures care is scheduled according to the resident’s lifestyle, needs and desires.
• In collaboration with Resident Service Director, ensures all prospects for memory care have a diagnosis of dementia and meet all the criteria for admission.
• In collaboration with the Resident Service Director, provides a pre-admission screen assessment per MSL standards
• Ensures all resident care documentation is completed by care staff prior to end of shift.
• Coordinates and facilitates family meetings for all memory care residents.
• Provides stand-up/inter-shift huddles for all memory care neighborhood staff.

Staff Training

• Provides Person Centered Dementia Care Training to all new staff during general orientation and ensures all staff are trained on PCDC
• Provides monthly dementia-related in-services to all associates
• Provides coaching, mentoring and “micro” trainings regularly and consistently to empower and support staff in their roles
• Ensures all staff have the minimum training requirements per MSL standards

Sales & Marketing

• Assists with touring and providing information about our memory care program to families of perspective residents.
• Is available to sales and marketing team to present to outside groups and organizations from time to time
• Coordinates annual Alzheimer’s Association Walk Team and logistics.
• Develops and distribute monthly newsletter.
• Develops and maintain contact with community agencies, organizations, and area health care professionals through outreach and hosting.

Dining Program

• Ensures all residents are able to participate in the meal program as independently as possible.
• Ensures associates are providing supervision in the dining room and are offering necessary assistance to residents.
• In collaboration with the Culinary Service Director, ensures proper nutrition, snacks and hydration are provided throughout the day.
• Ensures tables are set with all needed utensils (including knife) and Table clothes, cloth napkins, and centerpieces are in place.
• Ensures adaptive devices that have been recommended by OT & Speech, are care planed and utilized.
• Ensures adequate meals are available for residents who may not eat at normal meal times.
• Ensures menus are posted or are available to residents for lunch and dinner.
• Ensures show plates are used for residents to assist them in making menu choices prior to ordering.
• Maintains a resident diet book that include a picture of each resident, their current diet, any special food consistency and food allergies for staff to utilize as a reference when serving meals.
• Ensures all associates are wearing approved uniforms during meals.

Compliance & Safety

• Follows emergency procedures.
• Understands and implement all safety practices and procedures.
• Conducts daily environmental rounds in all apartment and common areas to ensure they are safe, in good repair and any items that has the potential to be harmful is stored appropriately.
• Ensures all mag locks and safety devices are working to prevent elopement.
• Ensures all memory care associates have and are using our communication system.
• Ensures staff mobile devices are in good working order.
• Ensures elopement kits are fully stocked and ready to use in case of a missing resident.
• Provides a behavioral brainstorming meeting weekly to discuss resident behaviors and works as a team to provide non pharmaceutical approaches to deal with disruptive behaviors.
• Implements behavior logs for residents who have a history of aggression or agitation.
• Ensures associates are utilizing the behaviors logs to report new behavioral occurrences.
• Ensures there is an elopement binder for each community with resident photos in place.

Family Education & Support

• Provides family education on issues or topics related to dementia care
• Provides a monthly family support group meetings.
• Provides frequent communication with families including sending calendar newsletters, pictures, emails, and phone calls; providing positive, reassuring communication.
• Maintains a community Memory Care Resource Library for families and associates to utilize.

Volunteers

• Implements volunteer program which includes recruitment, interviewing, training and annual recognition.
• Implements community policy regarding volunteers.
• Trains all volunteers who will working the memory care neighborhood in dementia care.
• Implements volunteer schedule.
• Develops and implements intergenerational program with local organizations, schools and clubs.
• Develops and implements a volunteer pet therapy program that follow all state and local government rules regarding pets.

Education/Experience/Licensure/Certification:

• A degree in social work, nursing, psychology, gerontology or therapeutic recreation or related field; Non-degreed individuals with at least 5 years direct dementia-related resident experience preferred
• Must have minimum two (2) years' experience within a senior living environment specializing Alzheimer’s and other dementia-related diseases in a “hands-on” supervisory capacity
• At least 1-year experience managing staff, including coaching, counseling and progressive disciplinary action
• Must possess a passion for working with seniors with dementia and improving their quality of life.
• Has a thorough understanding of Alzheimer’s and other dementia-related diseases.
• Has excellent communication, organization and time management skills.
• Has basic typing skills and computer knowledge; familiarity with MS Word, Excel, Publisher and creative software.

Continuing Education

• Attends Annual state Alzheimer’s Association Education Conference.

Why You’ll Love Working With Us:

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits: We offer a competitive compensation package including monthly commissions, bonus, health insurance, 401K with match, paid time off, and more. Maplewood believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Maplewood strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)