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NEW JUST IN - My clients seeking an experienced Project Operations Manager (freight) for their Aberdeen branch!
Duties would include:
- To ensure the smooth running of the day to day operation
- Motivate, guide and mentor team members to exceed goals
- Create positive environment within the team centred on delivering superior customer service
- To assist with HR- recruiting and training new members of
- Be first line of contact for performance management/team member’s development/discipline
- Train new team members to company standards, customer service and job duties
- Monitor timekeeping and performance within the team
- Provide effective communication to team members and to management
- Remain in connect with customers and suppliers to develop strong relationships
- Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Ensure Invoicing, job costing and milestones are updated within the required timeframe
- Assist Sales and management with customer development
- Regular customer communication / meetings and assist with business reviews
- To receive and resolve queries from customers and suppliers
Key Skills
- 5 years+ project freight experience
- In dept knowledge of customs procedures and regulations
- Previous project experience at a senior level
- Good knowledge of all modes of transport- imports and exports
- Strong leadership skills
- Financial awareness
- Problem solving skills
