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In this role you will work with the Senior Technology Adoption and Business Improvement Manager, Head of Adoption and Business Improvement and Key Stakeholders to develop adoption strategies for new ways of working, new technology, underutilised technology, and CMS developed apps. This includes analysis, training development, use case development, roll out planning, usage tracking, task- based scenario development, communications and training/education/engagement session delivery.

About the Role

New Technology /Applications Adoption Planning* Attend relevant Project meetings, especially project initiations* Ensure that all new technology and ways of working projects have clear, agreed and signed off change, adoption targets and deployment plans documented. * Ensure that project plans allow adequate time to plan and develop training and engagement materials and that time between UAT finishing and training roll out allows for adequate communication and scheduling time.* Develop robust strategies together with the relevant Stakeholders to achieve the adoption targets and deployment targets * Develop detailed adoption plans and materials and work with the relevant support teams to deliver these

Existing Technology Adoption enhancement* Work with relevant stakeholders and MI to identify underutilised technology and/or additional use cases* Develop targeted strategies to increase adoption/engage on new use cases. Develop measurement base lines* Develop communications and materials to support the strategies * Implement strategies and measure outcomes* Where appropriate ensure BAU training is updated

General* Stay abreast of developments in CMS applications and industry trends and best practice* Work with Practice Managers and Practice Group Leaders to develop specific content for team meetings/newsletters tailored to their teams* Build relationships and networks and become a "go to" person for help with all CMS Applications

Skills & Experience required

* At least 2 years Legal industry experience - either in a New/emerging Technology Training, Change/Adoption or Product Management role * Significant experience of leading adoption for technology and business change projects * Significant experience in drafting business communications* Experience of engaging with all levels of seniority within a professional services firm is a prerequisite* Demonstrable experience of engaging effectively to increase adoption is a pre-requisite

Personal Characteristics* Naturally Inquisitive and interested in industry trend/emerging technologies* Passionate about "making working life easier" for colleagues* Excellent interpersonal engagement and communication skills* Looks for innovative ways/tools/channels in which to build engagement* Able to deal with high levels of complexity and has a "can do", positive attitude* Able to cope with, and adapt to, fast paced change and the associated ambiguity this can result in from time to time* Focuses upon the needs and requirements of the customer rather than personal preferences* Establishes priorities, tasks, and work schedules in advance and in writing* Clarifies the responsibilities of self and others, avoiding duplication of activity and wasted effort* Delivers courteous, prompt service. Always delivers what has been promised to the agreed deadline* Has the ability to be flexible and adaptable* Is autonomous and self-directed yet seeks management guidance where necessary* Can multitask without losing sight of execution priorities