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Our client, a national motor retail company, is looking to recruit an enthusiastic, positive and flexible Service Advisor to act as a valuable interface between a company and its client base.
Reporting directly to the Sales Manager, responsibilities will include.
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
Previous experience of working in a client-focused environment and a background in motor retail would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner. With excellent IT skills, experience with a CRM system and/or Kerridge would be beneficial but not essential as full training can be given.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression.
Salary £25,000 - £30,000 + Bonus
