Logistics Team Lead

Reed

Posted 21 hours ago, valid for 10 days

Addlestone, Surrey KT15 1FQ

Full Time

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Sonic Summary

The job is for a Logistics Team Lead, responsible for supervising a team of four in the Reverse Logistics department, based in Weybridge/Addlestone.
The role requires effective processing of returned shipments for exchanges, refunds, and device analysis while maintaining quality QMS documents.
Candidates should have a minimum of 3 years of experience in a logistics or supply chain role, with a focus on continuous improvement methodologies.
The position is office-based, with working hours from Monday to Friday, 8 am to 4:30 pm, and offers a salary of £35,000 per year.
Key responsibilities include overseeing daily workloads, collaborating with customer service to resolve complaints, and ensuring efficient shipment processing.

LOGISTICS TEAM LEAD

(Mon-Fri 8am-4.30pm, office based)

Job description

A Reverse Logistics Team Leader to Supervise 4 people. This role is responsible for the effective and efficient processing of shipments returned to the Company, whether they be for exchange, refund (RMA), device analysis, Main Accountabilities• Provide leadership, direction and oversee the day-to-day workload of the Reverse Logistics (Weybridge/Addlestone) team.• Maintain quality QMS documents for Warranty and Repair processes and procedures.• Foster a continuous improvement culture, identifying where processes can be improved and collaborate with stakeholders to implement new process using LEAN methodologies and improvement project plans.• Receive incoming repairs. Sort, check contents, and log accurately• Prepare devices for shipping to the Global repair center• Collaborate with Customer Service & Logistics to ensure low 'end to end' processing times• Work with customer services & logistics to resolve customer complaints• Ensure all shipments that arrive are triaged same day and trackers are maintained• ERP system user

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