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Job Title: Administrator
Contract: Permanent
Hours: Full Time, 37.5hours, Monday to Friday, 8:30am to 4:30pm
Location: Near Alcester
Salary: £23,500 - £24,500 per annum
Benefits: 28 days annual leave including bank holidays, parking, contributory pension scheme
An exciting opportunity has arisen for an Administrator to join our client, a well-established small business based near Alcester. The successful candidate will be an energetic and confident individual with outstanding written and verbal communication skills. In this role, you'll interact with customers by phone and email, so strong interpersonal skills are essential. Attention to detail is critical, as you will be responsible for accurately entering orders into the in-house system. Our client is looking for someone adaptable, proactive, and flexible, who can handle multiple tasks and deliver exceptional customer service.
Duties include:
- Provide excellent customer service by handling incoming calls and addressing client queries.
- Regularly check voicemail and email inbox, taking prompt action on all messages.
- Manage client accounts by building strong, lasting relationships, creating and following up on quotes, updating the systems, and converting quotes into confirmed orders.
- Process sales orders to generate accurate pick lists for operations, verifying order details and purchase order numbers, processing client payments via payment links, following up on outstanding payments, and updating relevant systems with payment information.
- Organise and maintain a filing system for invoices, orders, credit notes and handle file archiving efficiently.
- Coordinate logistical documentation to facilitate smooth processing of deliveries and collections.
- Support the Director with marketing initiatives and keep the company website up to date.
Skills and experience required:
- Self-motivated and ability to work independently or as part of a small team
- Strong organisational skills with the ability to prioritise and multitask
- Excellent administration skills.
- Strong IT skills including Microsoft Office, Excel, Word
- Detail-oriented with a strong attention to detail and accuracy.
- High standard of English, including spelling and grammar.
- Possess a polite, friendly, and professional demeanour.
If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch for more information.
If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.
If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position. Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd. Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
