- Manage client accounts and build lasting relationships.
- Answer customer queries via email and over the telephone, whilst delivering excellent customer service.
- Create and chase quotes, ensuring the computer system is kept updated.
- Process sales orders and client payments.
- Maintain an organised filing system with relevant documentation.
- Ensure the smooth running of logistical documentation for deliveries and collections.
- Contribute to the creation of blogs on the company website.
- Experience within customer service or administration.
- High level of accuracy and attention to detail.
- Proficient with Microsoft Office (particularly Excel and Word).
- Excellent communication skills both written and verbal.