Transport Planner - Heavy Haulage

Alcester/Warwickshire

Upto 35,000 & Excellent Benefits

My client, A leading Heavy Haulage Transport company require a Transport Planner to deliver an exceptional level of customer service to customers through efficiently run transport solutions achieved by careful planning and briefing of drivers.

Ensure all jobs are entered accurately into the transport management system to include all job paperwork and relevant driver documents
Raise route notifications for abnormal loads and ensure they are attached to the relevant jobs.
Provide an exceptional level of customer service by ensuring phone calls are answered promptly and emails are responded to quickly.
Responsible for raising customer quotations that fall inline with the Company's terms & Conditions ensuring that all exclusions & inclusions are clearly understood by the customer.
Support the Transport Planner to ensure all Transport Operations are planned in the most cost-effective manner through shared resources by having an operational awareness of the fleet and it's associated resources with the aim of increasing revenue and reducing cost.
Continuously monitor driver progress to ensure jobs are running on time and to plan. To report any delays to the Transport planners.
To brief drivers in detail on all jobs providing a comprehensive set of instructions, times, dates, addresses, routes in and out of sites, loading requirements, points of contact onsite.
To support the link between the Transport Office and Warehouse & Storage areas by communicating with relevant teams to ensure they are aware of load plans and trailer availability for loading.
To provide cover for out of hours phone calls and in times of annual leave.
Putting the Health, Safety & Environment at the forefront of the team's day to day proceedings, ensuring the team comply with and strive to exceed health & Safety Policy's
Ensure Drivers have the confidence, to speak up or stop the job
Assist in processing drivers paperwork to ensure the information is captured accurately and matches the transport management system.
Provide updates to customers to ensure they are aware of delays and the steps taken to resolve delays with jobs.
Assist all areas of the Transport Office to provide support as and when required.
Escalate any incident that may have a detrimental effect on the operations ability to deliver an excellent customer service

Key Skills:

Ability to relate to staff at all levels
Ability to contribute effectively to a team working environment
Proactively contribute to creating a good team atmosphere.
The ability to 'think on your feet' and use of initiative
A "can do" attitude
Professional and approachable
Flexible and reliable
Resilient and able to remain focused while working under pressure