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Administrative Help Desk Assistant
Aldermaston, berkshire
Permanent role
27,000
37.5 hours per week - office based.
Our client based in Aldermaston, is a leading provider of building and maintenance services to private organisations throughout the South of England.
They are looking for an efficient Administrator and Help Desk Assistant to join their small team.
If you are an organiser - a do'er and like to be hands on, working in a small business and to be kept busy with a variety of tasks throughout the day, then this coud be the job for you!
The role involves:
Support Operations and Compliance Manager with various projects and tasks.
Handle incoming and outgoing calls
Acknowledge Service and Sales incoming emails
Review subcontractor reports, editing them where appropriate and issue to the client
Log purchases onto an inventory tracker spreadsheet
Perform general administrative tasks, such as filing, data entry, and document preparation
Work on multiple customer portals
Assist with the engineering diaries including re-scheduling works to cover engineer absences or emergency works
Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
Work with the relevant field line managers to utilize the engineers as productively as possible
Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience required:
Good communication skills
Understanding of Microsoft 365 and Adobe
Ability to work within a team
Customer Service skills and experience
Outstanding written and verbal skills
Ability to multi-task and work well in a high-pressured environment
Computer proficiency with the ability to handle multiple PC applications at once
A strong sense of urgency, the ability to follow-through and have attention to detail
Excellent decision making and problem-solving skills
Good organizational skills
Systems used: Microsoft 365 (Word, Excel, OneDrive, Teams), Atlas Citation, Simpro, Adobe
Personal
Energetic and self-motivated
Able to manage multiple priorities under pressure
Can work both independently and within a team
Persistent
Unbounded enthusiasm
Self-driven
Please contact Kate at Dovetail for more information or email your CV.
