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Administrative Assistant

Dovetail HRS
Posted 10 days ago, valid for 7 days
Location

Aldermaston, Berkshire RG7, England

Salary

£27,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Administrative Help Desk Assistant position is based in Aldermaston, Berkshire, offering a salary of £27,000 for a permanent role with a 37.5-hour work week in an office setting.
  • The client is a prominent provider of building and maintenance services in the South of England, seeking an efficient Administrator to join their small team.
  • Candidates should possess good communication skills, customer service experience, and proficiency in Microsoft 365 and Adobe, with a strong ability to multi-task in a high-pressure environment.
  • The role involves supporting the Operations and Compliance Manager, handling calls and emails, and performing various administrative tasks to ensure high levels of customer service.
  • Ideal candidates should be energetic, self-motivated, and able to manage multiple priorities, with experience in a similar role preferred.

Administrative Help Desk Assistant

Aldermaston, berkshire

Permanent role

27,000

37.5 hours per week - office based.

Our client based in Aldermaston, is a leading provider of building and maintenance services to private organisations throughout the South of England.

They are looking for an efficient Administrator and Help Desk Assistant to join their small team.

If you are an organiser - a do'er and like to be hands on, working in a small business and to be kept busy with a variety of tasks throughout the day, then this coud be the job for you!

The role involves:

Support Operations and Compliance Manager with various projects and tasks.

Handle incoming and outgoing calls

Acknowledge Service and Sales incoming emails

Review subcontractor reports, editing them where appropriate and issue to the client

Log purchases onto an inventory tracker spreadsheet

Perform general administrative tasks, such as filing, data entry, and document preparation

Work on multiple customer portals

Assist with the engineering diaries including re-scheduling works to cover engineer absences or emergency works

Provide first class customer service via phone and email for planning and admin queries for both internal and external customers

Work with the relevant field line managers to utilize the engineers as productively as possible

Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers

Report to the Planning team manager and mentors to help ensure individual and team KPIs are met

Skills and Experience required:

Good communication skills

Understanding of Microsoft 365 and Adobe

Ability to work within a team

Customer Service skills and experience

Outstanding written and verbal skills

Ability to multi-task and work well in a high-pressured environment

Computer proficiency with the ability to handle multiple PC applications at once

A strong sense of urgency, the ability to follow-through and have attention to detail

Excellent decision making and problem-solving skills

Good organizational skills

Systems used: Microsoft 365 (Word, Excel, OneDrive, Teams), Atlas Citation, Simpro, Adobe

Personal

Energetic and self-motivated

Able to manage multiple priorities under pressure

Can work both independently and within a team

Persistent

Unbounded enthusiasm

Self-driven

Please contact Kate at Dovetail for more information or email your CV.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.