Customer Service Advisor

Customer Service Advisor

Monday to Friday 42.5 Hours

Independent Bodyshop

Aldershot Area

"Great customer service is not just about solving problems; it's about creating positive experiences. Every interaction is an opportunity to make someone's day a little brighter."

About Us

We are a leading company dedicated to providing exceptional customer service and support. Our team is committed to ensuring our customers have a positive and seamless experience with our products and services. We pride ourselves on our friendly and professional approach.

Job Description

We are seeking a motivated and personable Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, assisting them with their inquiries, resolving issues, and providing information about our products and services. Your role is crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their needs are met and they are satisfied with our services.
• Collaborate with other departments to address customer concerns and improve service quality.
• Stay updated on company policies, procedures, and product knowledge.

Requirements

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and tools.
• Positive attitude and a commitment to providing outstanding service.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Benefits

• Competitive Salary of £28,000 a year
• Ideal working week of 08:00 to 17:00, Monday to Friday
• 25 days annual holiday plus bank holidays
• Training provided if required
• Company benefits
• Local parking

Other Opportunities

If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!

Referral Scheme

If you’re not a Customer Service Advisor but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.

Important

ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one

The job is based in the Aldershot area and our client would like you to have a commute you can carry out in the long term.

If you would like to know more about this exciting opportunity please get in touch with your current and accurate CV.

Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV.