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This is a fantastic opportunity for someone with sales administration experience and a passion for customer service to play a key role in supporting both distributors and end users.
The Role:
- Provide good customer service to both external & internal customers.
- Handle incoming orders via phone, email, and web, ensuring all customer requirements are met.
- Provide quotes and pricing information, follow up to close sales.
- Liaise with third-party couriers to manage delivery schedules and act as the middleman between parties.
- Raise credit notes and manage customer returns.
- Advise customers on the best suited products, highlighting key features and product support.
- Assist with website queries related to stock availability and the online ordering process.
- Invoice jobs and ensure system updates for job closures.
- Handle any customer complaints in a professional and effective manner, ensuring resolution.
The Candidate:
- Previous sales administration experience is essential.
- Excellent organisational skills and attention to detail.
- Strong all-rounded customer service skills, with the ability to liaise with distributors and end users alike.
- A proactive and solution-focused approach to problem-solving.
The Package:
- Starting salary up to 28,000pa (DOE)
- 24 days holiday + Bank Holidays
- Pension and Medical Cover
- Additional great benefits
If you're looking for a rewarding role with excellent benefits in a rapidly growing industry, apply today!
