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Our client is a leading manufacturer, renowned for supplying high-quality products globally within the automotive field. Due to significant growth, they are seeking a dedicated Export and Customer Support Coordinator to join their expanding team in Cranleigh. This is a fantastic opportunity to develop your career within a well-respected and successful business.
Please note this is an office-based role & own transport is essential due to their location.
Package:
- Competitive salary up to 38,000pa DOE.
- Monday to Friday, 9AM to 5PM
- Free On-site parking
- Company bonus scheme
- Opportunity to develop your career within a successful and growing business.
Key Responsibilities:
- Serve as the main point of contact for UK and international customers.
- Raise and process customer orders, provide quotes for products, and follow up with clients to convert these into sales.
- Coordinate the delivery process from dispatch to arrival, ensuring customers are kept informed about lead times.
- Manage inventory levels and work with the logistics team to restock items where necessary.
- Produce import and export shipping documentation for international customers.
- Assist with all customer queries and complaints and ensure customer satisfaction is met. Liaise with warehousing and logistics partners to ensure prompt delivery.
The Person:
- Previous customer service experience in a B2B setting.
- Proficient IT skills, with strengths in Microsoft Excel and CRM systems.
- International export shipping experience is highly desirable.
- Strong organisational and communication skills.
- Ability to work independently and as part of a team.
If you are a proactive and customer-focused professional with the desire to grow within a thriving company, apply now to hear more about this fantastic opportunity.
