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Job Title: PC Field Service Technician
Location: Alnwick
Contract Duration: 31/03/2025 - 30/05/2025 (training) and then on-site until the end of the year
Pay Rate: 150 per day
Summary of Responsibilities:
- Queue Ticket Management: Manage tickets assigned to the Hub and surrounding spokes, ensuring appropriate updates and call management to maintain service levels as per contract.
- Hub Stock Management: Handle asset management of kit in/out, scanning items in/out of locations as per contract.
- Disposal Management: Effectively manage disposals that go through the Hub as per contract.
- Hardware Repairs: Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker Replenishments: Replenish lockers where appropriate as per contract.
- Service Improvement: Highlight potential issues with service and suggest improvements to the Team Leader.
Essential Requirements:
- Must have SC clearance or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2+ years of experience in a PC field service environment or PC field workshop environment.
- Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs).
- Accredited or willing to undergo HP & Dell desktop and laptop training.
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