Helpdesk Mortgage Advisor

Connections The Recruitment Specialists

Posted 15 hours ago, valid for 17 days

Altrincham, Cheshire WA14 2HX, England

Full Time

Life Insurance

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Sonic Summary

Connections The Recruitment Specialists is seeking a proactive Mortgage Helpdesk Advisor for a well-established financial services provider in the UK.
Candidates should ideally have some experience in financial services, but full training will be provided for the right individual.
The role involves handling inbound mortgage enquiries, providing expert guidance, and supporting advisers with tailored recommendations.
The position offers a competitive salary with structured increases of £500 at key milestones, alongside an attractive benefits package.
Applicants should be passionate about mortgages and customer service, with a clear opportunity for professional development.

Connections The Recruitment Specialists is proud to partner with a well-established financial services provider, offering Mortgage services to customers across the UK. We are looking for a proactive and customer-focused Mortgage Helpdesk Advisor to join their growing team. While experience in financial services would be a distinct advantage, full training is provided for the right candidate.What You’ll Be Doing:

Handling inbound mortgage enquiries, providing expert guidance and support.
Acting as a subject matter expert on mortgage products, ensuring advisers receive accurate and timely information.
Completing fact-finds and offering tailored recommendations to advisers to help meet their clients' needs.
Answering queries about mortgage solutions, highlighting product benefits, and encouraging engagement with services.

Why Apply?

Professional development – opportunity to gain qualifications such as CeMAP, CeRER, CII
Outstanding benefits package, including:
- Life Assurance (8x salary)
- 7% employer pension contribution
- 27 days holiday (+ ability to purchase 4 additional days)
- +1 wellness day & +0.5 celebration day
- Electric Car Leasing Scheme
- Free car parking
- Regular social events and ongoing staff development
Salary progression – structured increases of £500 at key milestones.
Hybrid working – regular WFH days on Tuesdays, Fridays, and bi-weekly Thursdays.

How to Apply: If you're passionate about mortgages and customer service, we’d love to hear from you!Apply now to take the next step in your career.

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