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Hale, Altrincham
Salary 24k plus bonus - OTE 26,400
Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, read on ...
We are recruiting Customer Service Advisors/Helpdesk Advisors for a fast-growing telecommunications company based close to the Altrincham area.The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.
The salary is GBP24,000pa with a realistic OTE of GBP26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The Working hours are 4 x 10hr shifts across 7 days Monday to Friday between the hours of 8am - 8pm, Sat and Sun 8am - 6pm and overtime can be available, paying double time.
Hybrid working is available 1 day per week and over the weekend!
What will you be doing as Customer Service Advisor / Helpdesk Advisor?
- Handling any incoming customer queries via telephone, email & live chat
- Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
- Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
- Develop an in-depth knowledge of the company'sproducts and services
- Manage a busy workload and assess priorities
- Accurately record all information and dialogue with the customer on internal system
- Any other ad-hoc duties as required
- Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
- The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
- Proactive and solutions focused approach to work
- Excellent communication skills, with ability to deliver the message with confidence and empathy
- Must be able to listen well and really pinpoint the issue needing to be resolved
- Enjoy working as part of a team, and have the drive to work from own initiative
- The salary is GBP24,000pa with a realistic OTE of GBP26,400pa
- Overtime available each month paid at double time
- Working hours are 4 x 10hr shifts across 7 days Monday to Friday between 8am - 8pm, Sat and Sun 8am - 6pm.
- Hybrid working is available 1 day per week and the weekend shifts are all remote working
- Holidays: 25 days holiday + bank holidays
- Opportunities for progression and personal development
- Chance to join a fun, dynamic working environment
