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As a customer service representative, you will be the direct point of contact will all general inbound enquiries on a B2B basis. You will handle project requirements under the requirement of the sales team to streamline cross-departmental communications & external stakeholders. The role will play a large telephony position in engaging with active customers, processing order requirements, inputting invoice enquiries, logging customer calls.
Client Details
The client that we are actively working on behalf of are a large chemicals distributor delivering on a domestic & international field to other third-party consumable manufacturers. The business are undergoing a period of change whereby internal teams will be altered, including the customer service operations, to streamline new customers & recurring business. Based near Denton, the business has undergone a period of growth & has also moved into a new production site.
Description
Key responsibilities will consist of:
- Assist with managing overdue accounts and ensuring efficient payment processing.
- Recommend suitable products or services based on customer requirements.
- Compile product/service reports by collecting and analysing customer data.
- Handle incoming calls and proactively generate sales leads.
- Assess and address customer needs to ensure a high level of satisfaction.
- Foster strong customer relationships through trust, clear communication, and effective problem-solving.
- Provide accurate and timely information using the appropriate tools and resources.
- Achieve sales targets and maintain call handling efficiency.
- Resolve customer complaints professionally, offering effective solutions and necessary follow-ups.
- Maintain and update customer records with proper documentation.
- Adhere to established communication protocols and guidelines.
- Collaborate with colleagues to resolve issues and coordinate with Logistics on courier-related matters.
Profile
The successful candidate will possess:
- Demonstrated experience in customer support with a consistent record of achieving or surpassing sales targets.
- Strong phone handling skills, including active listening and effective communication.
- Proficiency in CRM systems and knowledge of industry best practices.
- Customer-focused mindset with the ability to adapt to diverse customer needs.
- Exceptional communication and interpersonal skills for building strong relationships.
- Strong multitasking abilities, with the capacity to prioritise tasks and manage time efficiently.
- Familiarity with SAP is advantageous but not required.
Job Offer
- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Generous paid time off, including holidays and personal days
- Flexible working hours and hybrid work options
- Career development programs and ongoing training opportunities
- Employee wellness programs, including gym discounts and mental health support
- Company-sponsored social events and team-building activities
- Retirement savings plan with employer contributions
- Employee recognition programs and rewards
- Free parking
- Casual dress code and a friendly, inclusive work environment
