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Customer Care AdvisorStart date - ASAPSalary - £27,000Location - Manchester - Altrincham - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at homeWorking Hours - Monday to Friday - 9am - 6pm - No WeekendsWhy Join Us?Our Client pride's themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you'll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.What You'll Do:* Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.* Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.* Communicate Effectively: Handle customer queries via phone, email, and written correspondence.* Ensure Compliance: Follow compliance processes to maintain service integrity.* Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.Key Responsibilities:* Provide outstanding customer service on a day-to-day basis.* Monitor and ensure SLAs are met for all customers.* Develop and maintain effective communication channels with all departments.* Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.What We're Looking For:* Customer Focused Individuals* Attention to Detail: Meticulous in all tasks.* Enthusiasm to Learn: Keen for continual development.* Flexibility: Adaptable to undertake specific projects as required.* Brand Advocacy: Promote companies culture and values.Who You'll Work With:* External: Contractors, Customers, Agencies, Clients.* Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.Our Culture:* Flexible approach to work.* Desire to learn new skills and progress within the company.* Inspire colleagues by setting a great example.Ready to Make a Difference?Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!Apply Today!
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