Back to search
Role: Customer Service Advisor (Sales)
Salary: £25k OTE £37k+ (uncapped commission)
Location: Altrincham
Start: ASAP
Timings: Monday to Friday 9am - 5pm (After training and probation hybrid working available)
Essential: Telephone sales experience
Customer Service Advisor
The main purpose of the Customer Service Advisor is to convert quotes to cases, maximising every opportunity that comes into the business. There will be no cold calling involved and commission will be uncapped.
- Providing accurate quotations to potential clients.
- Converting those quote to actual cases using your knowledge of the process and sales skills.
- Building relationships, understanding client needs, and tailoring our services to fit their requirements.
- Contributing to the growth of the company through your persuasive and consultative approach.
- Completing customer documentation, ensuring accuracy and compliance.
- Answering any queries potential clients may have.
- Working to set targets and exceeding these wherever possible.
Training and development
- You will ensure that you fully understand and adhere to all the relevant company policies and procedures as set out on the Training Portal and the Company Intranet
- You will undertake all training and reading allocated to you on the Training Portal (Access Training) in the timescales set by the Training Team
- You will ensure you attend all other training sessions that are rolled out to you by the Training Team
- You will ensure that your training record is kept fully up to date
Essential skills
- At least 2 years’ experience working in a telesales environment
- Used to working to targets and regularly exceeding them
- Excellent at client rapport building
- To have excellent written and verbal skills
- Forward thinking, proactive with demonstrable energy and self-motivation
