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Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch! We are recruiting for a Customer Service Advisor / Helpdesk Advisor for a fast-growing Telecommunications company based close to the Altrincham area. The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail. The salary is £24,000pa with a realistic OTE of £26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders. The Working hours are 4 x 10hr shifts across 7 days Monday to Friday between the hours of 8am - 8pm, Sat and Sun 8am - 6pm and overtime can be available, paying double time. Hybrid working is available 1 day per week and over the weekend! What will you be doing as Customer Service Advisor / Helpdesk Advisor?
- Handling any incoming customer queries via telephone, email & live chat
- Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
- Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
- Develop an in-depth knowledge of the companys products and services
- Manage a busy workload and assess priorities
- Accurately record all information and dialogue with the customer on internal system
- Any other ad-hoc duties as required
We would LOVE to hear from you if you have the following skills and experience:
- Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
- The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
- Proactive and solutions focused approach to work
- Excellent communication skills, with ability to deliver the message with confidence and empathy
- Must be able to listen well and really pinpoint the issue needing to be resolved
- Enjoy working as part of a team, and have the drive to work from own initiative
What will you get in return for your work as a Customer Service Advisor / Helpdesk Advisor?
- The salary is £24,000pa with a realistic OTE of £26,400pa
- Overtime available each month paid at double time
- Working hours are 4 x 10hr shifts across 7 days Monday to Friday between 8am - 8pm, Sat and Sun 8am - 6pm.
- Hybrid working is available 1 day per week and the weekend shifts are all remote working
- Holidays: 25 days holiday + bank holidays
- Opportunities for progression and personal development
- Chance to join a fun, dynamic working environment
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
