Customer service advisor

Cactus Search

Posted 5 days ago, valid for 20 days

Altrincham, Cheshire WA14 2HX, England

Full Time

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Sonic Summary

This hybrid Customer Service Advisor role is based in the Hale office, and applicants should ensure they can commute there before applying.
The position offers a salary of £24,000 plus monthly bonuses and excellent benefits.
Candidates must have at least 6 months of experience in a contact center environment.
Key responsibilities include managing customer inquiries, handling complaints, and providing order updates through CRM systems.
Successful applicants should possess strong communication skills, a self-motivated attitude, and decent IT skills.

This role is Hybrid based in the Hale office, please check that you can commute to Hale in advance of application.We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.Cactus Search are currently in partnership with an amazing client who are offering you the following:Salary - £24k + Bonus paid monthly + excellent benefitsMust have at least 6 months Contact centre experienceKey Responsibilities:

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
Manage all direct customer Interactions
Handle and respond efficiently to all general and order specific direct customer enquiries
Support customers with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Manage customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

Previous experience within a Customer Service position is essential
Knowledge of CRM systems
A self-motivated, passionate, and enthusiastic approach to work
Outstanding verbal communication skills
Professional and empathetic approach to resolving issues
Decent I.T skills
Excellent time management

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