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Join Our Team as a Part Time Customer Consultant in Altrincham!
Salary: 15,078.04 based on 23 hours per week!
Location: Altrincham, WA14
Are you passionate about helping others and providing exceptional customer service? Do you want to be part of an organisation that puts its customers at the heart of everything it does? If so, The Company has the perfect opportunity for you!
Why You'll Love Working With Us:
- Engage and Connect: You'll be the friendly face and voice of the company, welcoming customers both in-branch and over the phone. Your warm and positive attitude will make a lasting impression!
- Tailored Solutions: By asking insightful questions, you'll uncover our customer's needs and provide personalised solutions that truly make a difference.
- Proactive Outreach: You'll reach out to customers, identifying their needs and discussing how we can support them. Your proactive approach will ensure our customers always feel valued.
- Community Impact: Our branches are the heart of our local communities. You'll support customers face-to-face, virtually, and by outbound contact, making a real impact in their lives.
Who Are We? The Company is the fourth biggest building society in the UK, and we're a mutual organisation owned by our members. We're committed to diversity and inclusion, and we want our colleagues to be as diverse as our membership. Together, we can help build a better society!
What We Need From You:
- Customer Experience: Previous experience interacting with customers, whether in person or over the phone, is essential. Your background could be in retail, food & beverage, guest services, or even the health/care sector.
- Team Player: Ability to work well alongside others with a 'one-team' mindset.
- Adaptability: Ability to react fast when the day gets busy and handle a wide variety of customers with excellent time management.
- Growth Mindset: Desire and ability to grow, adapt, and change while accommodating business needs and priorities.
What's In It For You?
- Bonus Scheme: Annual discretionary bonus scheme with an average on-target bonus of 8%.
- Generous Leave: 25 days standard annual leave + bank holidays, rising to a maximum of 30 days after 5 years.
- Pension Contributions: Employer matched pension contributions up to 10% per annum.
- Health and Wellbeing: Access to a benefits portal, Employee Assistance Programme, and online employee discount platform.
- Charity Initiatives: Three paid volunteering days each year to get involved with charities.
- Colleague Discounts: Mortgage and savings accounts, as well as a host of colleague discount schemes.
- Training and Development: Commitment to your training and development.
- Private Medical Insurance: For all our colleagues.
- Salary Sacrifice Scheme: For hybrid/electric cars.
Ready to Make a Difference? Apply now and take the next step towards a better future with us. We can't wait to welcome you to our team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
