Customer Service Agent

Cactus Search

Posted 4 days ago, valid for 3 days

Altrincham, Cheshire WA14 2HX, England

Full Time

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Sonic Summary

This hybrid role is based in the Hale office, so applicants should ensure they can commute there before applying.
The company is seeking multiple Customer Service Agents with a focus on customer service, administration, and handling inbound and outbound calls.
The position requires at least 6 months of contact center experience and offers a salary of £24k plus a monthly bonus and excellent benefits.
Key responsibilities include managing customer interactions, handling inquiries, and providing order status updates while logging all actions in a CRM system.
Candidates should possess strong communication skills, a self-motivated attitude, and basic IT skills to succeed in this role.

This role is Hybrid based in the Hale office, please check that you can commute to Hale in advance of application.We’re currently looking for multiple enthusiastic Customer Service Agents who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.Cactus Search are currently in partnership with an amazing client who are offering you the following:Salary - £24k + Bonus paid monthly + excellent benefitsMust have at least 6 months Contact centre experienceKey Responsibilities:

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
Manage all direct customer Interactions
Handle and respond efficiently to all general and order specific direct customer enquiries
Support customers with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Manage customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

Previous experience within a Customer Service position is essential
Knowledge of CRM systems
A self-motivated, passionate, and enthusiastic approach to work
Outstanding verbal communication skills
Professional and empathetic approach to resolving issues
Decent I.T skills
Excellent time management

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