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Operations Assistant

Travel Trade Recruitment Limited
Posted 10 days ago, valid for 6 days
Location

Altrincham, Cheshire WA15 9SD, England

Salary

£26,000 - £28,000 per annum

Contract type

Full Time

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Sonic Summary

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  • A multi award-winning cruise company is seeking an operations assistant to join their team in Altrincham.
  • The ideal candidate should have previous travel industry experience and a proven background in an operations role.
  • Responsibilities include processing flight, hotel, and transfer bookings while delivering exceptional customer service.
  • Candidates should possess strong IT skills, effective communication abilities, and a high level of attention to detail.
  • The position offers a salary of £25,000 and requires at least two years of relevant experience.

Calling all cruise professionals! My client has a fabulous opportunity for an operations assistant to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. You will have excellent attention to detail and have a passion for delivering exceptional service and team work. You will have experience in flight changes using web based systems and a strong knowledge of airlines and rules.

This is a Monday to Friday role 9-5.30pm based in their luxury Altrincham office.

Role:

  • Process and finalise flight, hotel and transfer bookings in line with the companies' policies and procedures.
  • Proactively source alternative flights for schedule changes and deliver to customer in a timely and efficient manner.
  • Support the customer with pricing and finalising any flight upgrades at the point of booking.
  • Deliver an exceptional service to all customers through an efficient, one touch resolution approach to phone queries.
  • Adhere to policies and processes when dealing with customers to ensure a satisfactory service delivery and resolution.
  • Act as an Ambassador for the brand and provide a company image to all customers that reflects our Excellence charter.

Responsibilities:

  • Work Collaboratively with other teammates to ensure exceptional service delivery and ensure the customer is at the forefront of everything we do.
  • Attend and participate in team meetings, training and personal development to ensure that you are the best version of yourself.
  • Contribute to supporting the teams learning through attending ship events and feeding back first-hand experiences.

Required Skills:

  • Proven Experience in an Operations role is essential.
  • Strong IT Skills including keyboard skills and experience of using the Microsoft Office suite.
  • Effective communication skills with the ability to provide exceptional service through varied methodology - i.e., by Telephone and Email.
  • Ability to work independently and as part of a team.
  • High level of attention to detail and ability to spot problems and provide resolutions.
  • Strong customer service skills to support in resolving issues and providing reasonable resolutions.
  • Previous travel industry experience is essential.

Interested?

Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)

UK based candidates need only apply

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.