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Our Client, an award winning UK digital media agency has an exciting opportunity for a Spanish Speaking Technical Support Team Member (£20,000 - £25,000 + benefits) to join their friendly and expanding team.
Do you have a passion for digital technology, knowledge of PC hardware configuration and management of Windows (from XP through to 7 minimum)?
The ideal candidate will have an eye for detail and a thorough, quality centered approach. A friendly manner with good written and oral communication skills is a necessity to work in this environment.
This role would ideally be suited to somebody looking for their first helpdesk role and the opportunity to step into an IT-related career.
Your day-to-day responsibilities include:
- Taking direct calls from clients in English and Spanish
- Pro-actively troubleshooting issues
- Resolving problems and identifying root causes, all within a ticket management framework.
You should understand the facility of a remote support desk and will be provided with training on the specific hardware, configurations, processes and techniques
Please send your CV and a covering letter outlining your experience and knowledge - this helps us gain an understanding of your communication skills.
