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Vibrant creative business in the Macclesfied area, is looking for a Service Desk Analyst to join the team. This will require 5 days per week onsite, given the nature of the role. Great offices and relaxed and informal work environment. Owing to the location, your own transport would likely be required.
The role will involve providing 1st and 2nd Line technical IT support, in person, via phone and email, for all PC users (with some MACs) and other hardware, software, AV equipment in the building.
The role will involve:
- Logging support calls, documenting their outcome, to make dealing with frequent issues easier in future.
- Escalate support requests as appropriate to 3rd line team.
- Take ownership of tickets so that users are kept up to date with the outcomes and progress of their support calls.
- Deploying PCs and other tech including new installations and the redeployment of existing equipment.
- Dealing with new starters and leavers to the business, when it comes to IT equipment and access to software.
- Take ownership of keeping accurate inventory of hardware and software.
- Contribute to the team’s technical documentation, guidelines and procedures and ensure they are shared with users.
- Working with other Support and IT colleagues to ensure continuity of service for all users.
- Providing friendly, professional, courteous, and rapid response to individual users, ensuring high service levels.
About you:
- Able to work onsite 5 days per week, likely with your own car / transport.
- Ideally a minimum of 1 years experience in a Service Desk role or similar, however, if you can demonstrate a passion for a career in IT, and you perhaps have some solid customer service experience or other transferable skill set, that would also be considered.
- Experience using Microsoft O365 on Windows and experience of Windows & Mac would be useful.
- If you are able to troubleshoot laptops, monitors, printers, and AV, that would be great, but training can be given.
- Able to communicate efficiently and courteously, focusing on customer service
- An appetite to learn and develop, with an outstanding work ethic
Please apply today for immediate CV review, with interviews planned January.
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