Apprentice Customer Service Technician

Role overview

• ID: 2024-6154
• Entity: Vistry
• Region: Vistry South Central Midlands
• Department: Customer Service
• Contract Type: Permanent - Full Time
• Job Location: Coleshill, Warwickshire
• Date Posted: 29.08.2024

We have an exciting opportunity for an Apprentice Customer Service Technician to join our Vistry South Central Midlands region, based from our office in Coleshill, with travel required across the region. As our Apprentice Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.  

You will carry out repairs, source all necessary materials in advance to complete works on time and within the first visit. You will also assist office-based staff with programming works for subcontractors and be on hand to offer technical advice.

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • Ability to work under pressure and meet deadlines
  • Accuracy and attention to detail
  • Excellent communications skills
  • Good team working skills
  • Time management skills
  • Honesty and discretion
  • Good understanding of Microsoft Office, Excel, Outlook
  • Excellent analytical skills and organisation skills
  • Good Maths and IT skills
  • Ability to work to high degree of accuracy
  • Full UK driving licence essential
• More about the Apprentice Customer Service Technician role...
  • To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
  • To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
  • To review defects lists and procure any materials required prior to customer appointments
  • To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
  • To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
  • Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
  • Maintain accurate records on the Defects Management System
  • To organise and prioritise workload
  • Will be completing Apprenticeship Property Maintenance Operative Apprenticeship Level 2

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-KM1

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.