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- Annual Salary: £24,000 - £27,000
- Location: Colnbrook
- Job Type: Full-time
My client is looking for a Customer Service Representative with excellent interpersonal skills and a strong command of the English language. The ideal candidate will have a keen eye for detail and the ability to work effectively within a team. This role involves multitasking and maintaining good organisational abilities to ensure customer satisfaction and efficient administrative operations.
Day-to-day of the role:- Listen carefully to understand customers’ circumstances and needs.
- Answer all customer queries and bookings via phone, email, and internet.
- Achieve individual daily targets as set by the Customer Service Manager.
- Chase delivery reports to keep clients informed about their deliveries.
- Perform general administrative tasks.
- Assist with receiving and processing shipments.
- Help with fulfilment projects.
- Work on a weekly shift basis, with hours ranging from early shifts starting at 7:30 am to late shifts ending at 8:00 pm.
- Excellent interpersonal and active listening skills.
- Clear communication skills with a strong command of the English language.
- Strong attention to detail.
- Ability to work well in a team environment.
- Multitasking skills and good organisational abilities.
- Proven ability to handle customer queries and bookings effectively.
- Experience in administrative tasks and shipment processing is advantageous.
- Competitive salary range.
- Opportunities for professional development.
- Supportive team environment.
Shift patterns are on a weekly rota over a number of weeks. Examples of shift patters could include:
7.30 to 16.30/8.30 to 17.30/ shift – 9.30-18.30 /11.30 to 20.00
