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Personnel Selection are pleased to be working with this fantastic employer, based in Andover. Our clients success is dependent upon the collective energy, contributions, passion and team working of all colleagues supporting each other in a nurturing environment whilst maintaining a work-life balance.
My client has a strong focus on corporate social responsibility and offers a recycling scheme, electric charge points for company vehicles, donations to charity via fund-raising and are proud sponsors of UEFA Womens Football.
This is a full time and permanent role, working a 35 hour week and offers the following benefits:
- 25 days leave + bank holidays. This increases with loyalty.
- Flexible start times between 8am - 9am and flexible finish between 4pm and 5pm. 2pm finish every other Friday.
- Hybrid working arrangement - 2 days per week can be worked remotely. Monday's are office days.
- Company pension
- Life assurance
The ideal candidate for the role of Service Manager is experienced in implementing service improvement initiatives and managing service quality standards. You will be familiar with service management frameworks such as ITIL or Six Sigm and have a proven record of achieving service related KPIs and customer satisfaction targets. Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment is essential, alongside excellent leadership and people management skills.
As a Service Manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity. You will also manage service contracts, track performance metrics and handle all requests within the deadline.
This role will require some travel to another of the businesses sites, but this is not extensive.
We are ready to recruit now!
