Service Manager

Andover

Competitive Salary + Company Bonus Scheme

Are you ready to take the reins of an exciting service delivery department? Our client is seeking a dynamic Service Manager who thrives in a fast-paced environment and is eager to drive growth and efficiency!

Key Responsibilities:

Develop and implement service standards and procedures to elevate service delivery
Collaborate with the maintenance team to optimise the service desk operations
Build and maintain strong customer relationships, enhancing response and delivery times
Tackle service problems head-on, resolving customer complaints with finesse
Prepare and present regular reports to senior management
Design contracts for both end users and trade clients
Instruct customers on equipment operation, care, and maintenance
Work with the operations team for seamless service contract handovers
Fostering a culture of continuous improvement

What We're Looking For:

A solid understanding of a busy service department, with the ability to implement effective changes.
Collaborative spirit to work with Marketing, Finance, Operations, Engineers and clients.
A passionate, enthusiastic leader ready to push the business into its next growth phase!

What We Offer:

Competitive salary
Company bonus scheme
Pension plan
Healthcare benefits
24 days of holiday plus Bank Holidays

If you're ready to make an impact and lead a talented team towards success, we want to hear from you! Join us and be a part of something truly special. Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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