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Our client a growing international business is looking for a highly skilled, proactive and customer-focused Customer Service Advisor to join their team. This is an excellent opportunity to take on a key role as the primary point of contact for customers while providing essential support to the sales team.
To thrive in a fast-paced environment, you will need to demonstrating confidence, adaptability and have a strong commitment to delivering exceptional service to ensure a seamless customer experience.
This is a hybrid role following the probation period, with three days in the office and two days from home.
Responsibilities:
- Manage a portfolio of key contracts and provide dedicated support, collaborate closely with internal teams and key stakeholders to maintain service levels and deliver a seamless customer service
- Ensure all customer enquiries are handled promptly, effectively and with clear communication and fully resolved
- Accurately process quotes, orders and service requests, collaborating with customers to complete necessary documentation
- Keeping customers informed of order progress, including any potential delay
- Assist customers with returns, ensuring a smooth and hassle-free process
- Work closely with the production team to ensure parts are dispatched correctly or returned for repair
What they are looking for:
- A minimum of 2 years' experience in administration, contract management, project management, or sales, preferably within a service or consumable-related field
- Strong customer service and communication abilities
- Strong administrative experience with exceptional attention to detail
- Proven track record of meeting goals and delivering results under pressure
- Experienced in working with customers and wider teams to ensure timely delivery and effectively manage expectations
- Proficient in Microsoft word and Excel
If you are passionate about delivering outstanding customer service and thrive in a dynamic, fast-paced environment, we’d love to hear from you!
