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- Annual Salary: £26k - £30k
- Location: Hungerford
- Job Type: Full-time
We are excited to offer an opportunity for a proactive and customer-focused individual to join our fast-growing company as an Customer Service Executive. This role is integral to our operations, ensuring customer orders are processed efficiently and relationships are nurtured. If you have a knack for organisation and a passion for customer service, we want to hear from you.
Day-to-day of the role:- Raising and progressing customer orders through to delivery.
- Building and enhancing relationships with customers.
- Liaising between customers and the studio for artwork approvals.
- Maintaining internal sales processes and customer stock management.
- Providing support for the external sales team.
- Handling new sales enquiries and estimating.
- Managing customer complaints and ensuring a high-quality customer experience.
- Engaging with customers primarily by telephone and email, with occasional in-person meetings at our purpose-built site.
- Previous experience as a Customer Service Executive is preferable.
- Professional, personable, outgoing, and friendly demeanour.
- Ability to work collaboratively as part of a team.
- Capable of working under pressure and to tight timescales.
- Excellent communication and organisational skills.
- Proficiency in Microsoft Office.
- Organised and focused with exceptional attention to detail.
- Competitive salary.
- Opportunity to be part of a thriving and growing business.
- Work in a dynamic and supportive team environment.
- Regular working hours: 8:30am – 5:30pm, Monday to Friday.
To apply for the Customer Service Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
